AtĀ Urban Hydration, weāre dedicated to getting your plant-powered favorites to you quickly, safely, and sustainably.
We currently ship to mostĀ U.S. states, provinces, and international destinations, offering multiple delivery options to fit your needs.
- Free Shipping:Ā Available for allĀ domestic orders over $40
- Carriers:Ā Most packages are shipped viaĀ USPSStandard:Ā 3ā6 business daysExpedited:Ā 2ā3 business daysOvernight:Ā 1ā2 business daysĀ Ā
Delivery Information
Every Urban Hydration order is packed with care inĀ eco-friendly, recyclable packaging. Youāll receive aĀ tracking numberĀ via email withinĀ 24 hoursĀ of your order confirmation so you can follow your shipment every step of the way.
Sit back, sip some water, and get ready to enjoy your hydration essentials!
Returns
If youāre unsatisfied with your purchase, you may return eligible items withinĀ 30 daysĀ of receiving your order.
Returns with an original receipt will be refunded in theĀ original form of payment.
To start your return, simplyĀ log intoĀ your account.Ā and follow the return steps provided.
Damaged or Defective Items
Weāre so sorry if your order arrived less than perfect.
If your package arrivesĀ damaged from the carrier, pleaseĀ refuse delivery.
If youāve already accepted the package, note any visible damage upon signing so that we can help file a claim with the carrier.
If your product isĀ damaged or defective, you may request aĀ replacement, refund, or creditĀ withinĀ 30 daysĀ of purchase (or during the productās warranty period, if applicable).
Please contact ourĀ Customer Love TeamĀ atĀ customerlove@uiglobalbrands.comĀ for assistance.