At Urban Hydration, we’re dedicated to getting your plant-powered favorites to you quickly, safely, and sustainably.
We currently ship to most U.S. states, provinces, and international destinations, offering multiple delivery options to fit your needs.
- Free Shipping: Available for all domestic orders over $40
- Carriers: Most packages are shipped via USPSStandard: 3–6 business daysExpedited: 2–3 business daysOvernight: 1–2 business days
Delivery Information
Every Urban Hydration order is packed with care in eco-friendly, recyclable packaging. You’ll receive a tracking number via email within 24 hours of your order confirmation so you can follow your shipment every step of the way.
Sit back, sip some water, and get ready to enjoy your hydration essentials!
Returns
If you’re unsatisfied with your purchase, you may return eligible items within 30 days of receiving your order.
Returns with an original receipt will be refunded in the original form of payment.
To start your return, simply log into your account. and follow the return steps provided.
Damaged or Defective Items
We’re so sorry if your order arrived less than perfect.
If your package arrives damaged from the carrier, please refuse delivery.
If you’ve already accepted the package, note any visible damage upon signing so that we can help file a claim with the carrier.
If your product is damaged or defective, you may request a replacement, refund, or credit within 30 days of purchase (or during the product’s warranty period, if applicable).
Please contact our Customer Love Team at customerlove@uiglobalbrands.com for assistance.
