At Urban Hydration, we care about your trust as much as we care about your skin, hair, and hydration.
That’s why we’re committed to keeping your personal information safe, secure, and used only in ways that help us serve you better.
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Information We Collect
We collect information you provide directly to us — such as your name, email address, shipping address, and payment details — when you make a purchase, create an account, subscribe to our newsletter, or contact our Customer Love Team.
We also collect certain data automatically, such as your IP address, browser type, and site interactions, to help improve your shopping experience and website performance.
How We Use Your Information
Your information helps us:
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Process and fulfill your orders
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Communicate with you about your purchases, updates, and promotions
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Personalize your experience with products and recommendations
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Improve our website, services, and customer experience
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Prevent fraudulent activity and protect your privacy
We will never sell or rent your personal information to anyone.
Any data we share (such as with shipping or payment partners) is done only to complete your transaction or deliver a service you’ve requested.
Email & Marketing Communication
When you subscribe to our emails or SMS messages, we’ll send you product updates, special offers, and hydration tips we think you’ll love.
You can unsubscribe at any time by clicking the “Unsubscribe” link at the bottom of any message or adjusting your preferences in your account.
Cookies & Tracking Technologies
We use cookies to make your browsing and shopping experience smoother — like remembering what’s in your cart or showing you products that match your interests.
You can disable cookies anytime in your browser settings, but some features of our site may not work as intended.
Protecting Your Information
We use industry-standard security measures to protect your personal data during transmission and storage.
While no system is 100% secure, we take every reasonable step to safeguard your information from unauthorized access, use, or disclosure.
Your Rights
Depending on your location, you may have the right to:
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Access or request a copy of the personal data we hold about you
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Request correction or deletion of your information
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Withdraw consent for marketing communications
To make a privacy request, please contact us at customerlove@uiglobalbrands.com with the subject line “Privacy Request.”
Updates to This Policy
We may update this Privacy Policy from time to time to reflect improvements, new features, or legal requirements.
Any changes will be posted on this page with an updated “Last Revised” date.
Last Revised: October 2025
Contact Us
For any questions or concerns about our Privacy Policy or data practices, please contact:
Customer Love Team
📧 customerlove@uiglobalbrands.com